INTRODUCTION
Welcome to the official site (the “Site”) of the Greek société anonyme under the name “Marina Raphael Societe Anonyme for The Production and Trade of Fashion Items”, with distinctive title “ΜΑRINA RAPHAEL”, registered seat at Paleas Tatoiou 12, Nea Erithrea, 146 71, Athens, Greece, with GEMI No. 143129901000 and TIN 800856719 (the “Company”).
By accessing or using the Site, you are acknowledging that you have read, understood, and unreservedly agreed to be bound by the following terms and conditions (the “Terms and Conditions”), governing your visit to the Site.
USER OBLIGATIONS
In the access or use of the Site, you shall comply with these Terms and Conditions and shall act always in accordance with law. Please read these Terms and Conditions carefully. You may not make any change or alteration to the Site or the contents thereof and may not impair in any way the operation of the Site and shall be liable for any losses and damages incurred by the Company or any third party.
ACCURACY OF INFORMATION
We make every reasonable effort to ensure that any information included in the Site is as accurate as possible. However, we do not warrant that such information is error-free, accurate, complete or updated.
DISCLAIMER OF WARRANTIES & LIABILITY
The Site, and any content available on the Site, are provided on an “as-is” and “as available” basis, unless otherwise specified in writing. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, as to the operation of the Site or to the information and content therein, including but not limited to all warranties of title and non-infringement. You expressly agree that use of the Site is at your sole risk and you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the Site. Neither we nor any of our business partners represent or warrant that the Site will be uninterrupted or error-free or virus-free, that defects, if any, will be corrected, or that the Site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the Site. In the event of any problem with the Site or any content, you agree that your sole remedy is to cease using the Site. All products listed or purchased on or through the Site are subject only to any applicable express warranties. To the fullest extent permissible by applicable law, we disclaim all other warranties of any kind, either express or implied, with respect to products and services listed or purchased on or through the Site.
LIMITATION OF LIABILITY
The remedies for any claim for damages arising out of or related to any product listed or purchased on or through the Site shall be limited to the remedies provided by applicable law.
Under no circumstances shall the Company or any of its business partners or its own or its business partners’ respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing or operating the Site or selling any product through the Site, or any part thereof, be liable for any consequential, incidental, indirect or special damages arising from or in connection with the Site or any content or products made available or listed on it, whether by breach of contract, negligence, strict liability or otherwise, subject to the applicable consumer protection provisions. To the extent permitted by law, our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.
INDEMNIFICATION
All Site users agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from their use of the Site. Any Site user also agrees to indemnify us for any losses, damages, or costs, including reasonable attorneys’ fees, resulting from their use of software tools or any other actions they may take that impose an unreasonable burden or load on our infrastructure or result in any harm to it.
INTELLECTUAL PROPERTY – TRADEMARKS
All content appearing on or made available on the Site, including but not limited to text, graphics, video files, logos, button icons, product descriptions, photographs, illustrations, images, audio and/ or video clips, data compilations and software, page layout, design, structure, arrangement, and any underlying source code and the compilation of such content (collectively, the “Content”) is the exclusive property of the Company, its partners or licensors.
All brand and product names displayed/ used on the Site are trademarks, trade names or service marks and other distinctive signs whether registered or unregistered (collectively, the “Marks”), are owned or licensed by the Company, unless otherwise stated.
Unless otherwise stated in these Terms and Conditions or as otherwise required under applicable law, neither any Content nor the Marks may be used, reproduced, duplicated, copied, sold, resold, accessed, republished, uploaded, posted, transmitted, distributed, modified, adapted, translated, sold, licensed, reverse-engineered, decompiled, or otherwise exploited, in whole or in part, for any purpose without the Company’s prior written consent.
You are expressly prohibited from using any Content or Marks in any manner that:
(a) is likely to create confusion among customers,
(b) may harm, damage, dilute or disparage the Company or tarnish the reputation, goodwill, or distinctiveness of the Company or its licensors;
(c) may be misleading, deceptive, or otherwise unlawful under applicable law; or
(d) may be used for commercial purposes or competitive activities without prior written consent.
Any unauthorized use of the Content or Marks is strictly prohibited and shall constitute, where applicable, infringement of intellectual property rights, unfair competition under Greek law, and/or breach of contract. The Company reserves the right to pursue all available legal remedies, including injunctive relief, damages, and criminal proceedings where applicable.
The Company reserves the right to modify, update, or remove any Content or Marks at any time without your prior notice, to the extent permitted by law.
LIMITED LICENSES
Subject to his/her compliance with these Terms and Conditions, each Site user is granted a limited, revocable, non-transferable, non-sublicensable and non-exclusive license to access and make personal use and not any commercial use of the Site. This limited license does not include the right to modify or download the Site or any content thereof, make any use of the Site or its content other than personal use, or use any software tools or take any other action that may result to any unreasonable burden or load or harm to our infrastructure. You may only use the Site in accordance with law. Any illegal or unauthorized use of the Site shall automatically terminate the limited licenses set forth herein without prejudice to any other remedy provided by applicable law or these Terms and Conditions.
PRODUCTS
The Company tries to provide information about its products on the Site which is as accurate as possible. All products available on the Site are governed by these Terms and Conditions and the Privacy Policy. Any kind of information relevant to any of those products is available on the products page. If an item is not available, it will be shown as out-of-stock on its product page and thus cannot be added to your Shopping Bag. It may also occur that a product in stock when you place your order is sold out by the time your order is processed, in which case the Company will notify you by e-mail that your order will not be executed and your credit card will not be charged.. The Company shall be entitled to withdraw, add to or modify any products at any time. All prices indicated for products available on the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of shipping charges and taxes, duties or charges on e-commerce transactions. The total cost of your order is the price of products ordered including VAT and shipping charges as set out in the Shipping Policy section below.
CREATING AN ACCOUNT
Before you may purchase any products on the Site, you must create an account with us. To create an account, click here and fill in the required fields with your personal information. All of the information you provide will be limited to what is strictly necessary and proportionate for the processing of your order and will be held in accordance with our Privacy Policy. By entering any information on the Site, you represent and warrant that:
i. you are at least 18 years of age and have full legal capacity (or at least 16 years of age and have obtained parental consent);
ii. you are using your actual identity;
iii. you have provided only true, accurate, current and complete information; and
iv. in case of any changes in your information, you will promptly update the information that you provide to us in order to keep it true, accurate, current and complete at all times.
You will keep strictly confidential any information related to your account and any passwords issued to you for your use of or access to the Site and you agree not to allow any other person to use any username(s) or password(s) issued to you nor disclose such information to any third party and you undertake to restrict third party access to any information pertaining to your account. You shall bear all responsibility for all activity that occurs under your account or password. We will not be liable for any loss or damage arising from your failure to comply with these obligations. All information provided to us will be used in accordance with our Privacy Policy. If you wish to cancel a username or password or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide that it would be in the Company’s best interest to do so. Please notify us via e-mail [service@marinaraphael.com] for any issue.
SHOPPING ONLINE
You may shop online from the Site by selecting the product you want to purchase, the desired quantity, size or color and clicking “add to bag”. Then click the “Continue Checkout” button and follow the instructions to checkout and complete your order. You may change the contents or quantities of items in your shopping bag at any time until you click “Submit Order”, after which your order will be processed. The Company shall be entitled to reject the order (without notice and without liability), for good reason. After submitting your order, a “Confirmation Order” page will be displayed and you will be provided with your order number. You will also receive an e-mail confirmation shortly after your order has been submitted (which may be placed in your inbox or junk mail). If you do not receive an e-mail confirmation within 24 hours after the placement of your order, please contact us via e-mail [info@marinaraphael.com] for assistance. No order for products shall be binding on the Company unless and until it has accepted your order by sending you the e-mail confirmation mentioned above. In case of any capacity constraints, the Company further reserves the right to postpone and reschedule deliveries and also make partial delivery on confirmed orders, according to the applicable law provisions.
You may track your order by using your tracking number included in your shipping confirmation e-mail.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please e-mail us info@marinaraphael.com using your order number.
PAYMENT
The Company accepts all credit cards that are accepted by our payment provider. Entering credit card information on the Site is secure. All order information is encrypted in order to protect credit card information submitted during the checkout process. For security purposes, your billing name and address must match the credit card information used for payment.
If your credit card is declined, your order shall not be processed and you will see an automatic message on your screen. You are responsible for any payments due for any products ordered through your account. If we do not receive payment from your card issuer, you agree to pay all amounts due to us, including collection costs in case of overdue payment.
DELIVERY AND SHIPPING POLICY
Your order will be delivered within one (1) to three (3) weeks following its placement and will be shipped using the best courier service depending on the shipping address you have indicated when submitting your order. Therefore, your order will be shipped strictly according to the information you enter during check-out.
All orders are processed, delivered and shipped on business days only (i.e., Monday to Friday). Any orders submitted on Saturdays, Sundays or public holidays will be processed the following workday. Shipping is free for all orders within the EU. All non-EU orders may be subjected to Duties and Taxes charges, determined by customs in the destination country, and are borne by the client.
RETURN POLICY – RIGHT OF WITHDRAWAL
We check all our products for any defects or quality issues before dispatching them to our customers. All products are in excellent condition, carefully packed and dispatched to their recipients. However, if your order contains a damaged item or in case the safety seal (plastic strap, metal clip or other safety packaging) of the package has been tampered with you may return it free of charge (excluding shipping costs) and we will make all possible efforts to replace it. If replacement is not possible, our company will reimburse you. Should your order be missing an item, please e-mail us at [service@marinaraphael.com] and provide us with your order number so that we may trace your order and send you the missing item. With the exception of orders for products with special specifications or customized or adapted products and provided you are a consumer within the meaning of Greek consumer protection legislation ordering the products for your personal use, you may rescind your order (in part or in whole) and return the shipped item(s), within 14 days from the day of its/their receipt, without giving a justification. In such case, the item(s) returned should be in their initial packaging, including all labels, tags and other documents included in such packaging, and at the same excellent condition you received it/them by the Company. In order to exercise the right of withdrawal, you must notify us of your decision to withdraw by means of: (a) filling in the withdrawal form found at www.marinaraphael.com/cancellations/ or (b) sending us a declaration containing your intention to withdraw your order, by post at Paleas Tatoiou 12, Nea Erithrea, 14671, Athens, Greece or by fax at +30 210 8070062 or by e-mail at [service@marinaraphael.com]. Please note that the right of withdrawal is considered to have been exercised properly, if the notification of your decision to rescind your order is sent to us before the lapse of the aforementioned 14-day deadline. In case of withdrawal, the item(s) should be sent to us, at the following address Paleas Tatoiou 12, Nea Erithrea, 14671, Athens, Greece, within 14 days from the date you notify us of your decision to withdraw. Following this, we shall proceed to the refund of the amount paid using the means of payment you used for the purchase of the item(s) returned. The shipping costs for the return of the item(s) are not included in the amount refunded by us. Any risk of loss or damage to the returned item(s) is borne by you until its/their delivery to us. The Company reserves the right to reject the return of any products which have not been returned in accordance with these Terms and Conditions.
CONTACT US
Should you at any point in time and for any reason whatsoever require to contact us, you may do so by telephone on +30 2106254086, fax +30 210 8070062 or e-mail at info@marinaraphael.com or by post at Paleas Tatoiou 12, Nea Erithrea, 14671, Athens Greece.
APPLICABLE LAW AND OTHER TERMS
Any transaction executed through the Site or any other activity in relation to the Site and to these Terms and Conditions and Privacy Policy shall be governed by Greek law and any relevant dispute shall be subject to the exclusive jurisdiction of the competent court of the city of Athens, Greece or any other competent courts according to mandatory legislation. Any provision of these Terms and Conditions and Privacy Policy which shall be deemed to be against mandatory law ceases automatically to be valid without in any way affecting the validity of the rest of the terms.
AMENDMENT OF THESE TERMS
You acknowledge and agree that these Terms and Conditions, and our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site. We reserve the right to change these Terms and Conditions at any time by posting the changes on the Site. Any such amendment shall be effective once the revised terms have been posted on the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions, subject to the applicable law. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. We encourage you to visit this section of the Site regularly in order for you to remain informed of any changes.
SECURITY INFORMATION
The safety of your personal information is of the utmost importance to us. Therefore, all the necessary steps have been made to ensure that we provide the maximum level of security to our customers. We do not store credit card information on our servers. All credit card transactions are done on the site of our collaborating bank (Eurobank) so as to use and benefit from the safe environment they provide with their services. In more detail, Eurobank e-pay services ensure the following: The high level of Security is assured through the following: All payments made using the card are processed through the electronic payment platform of “Eurocommerce” of Eurobank which uses TLS 1.2 encryption protocol with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
DATA PROTECTION AND PRIVACY (GDPR)
The Company acts as a data controller for the personal data collected through the Site. We process your personal data in strict accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Greek Law 4624/2019, and our Privacy Policy. By using the Site, you acknowledge that you have read and understood our Privacy Policy, including the information regarding your rights under applicable data protection laws.
For more information regarding the processing of your personal data by us and for the exercise of your rights please refer to our Privacy Policy which is available here.
USE OF COOKIES
For more information regarding the operation and use of cookies by this Site please refer to our analytic Cookies Policy which is available here.
CONSUMER INFORMATION AND DISPUTE RESOLUTION
Information regarding the resolution of consumer disputes or the online alternative resolution of consumer disputes can be found at the website of the Consumer Ombudsman: https://www.synigoroskatanaloti.gr/el.