Last update: July 2026

General

Marina Raphael Societe Anonyme for The Production and Trade of Fashion Items, with the distinctive title “ΜΑRINA RAPHAEL S.A.”, and registered seat at Paleas Tatoiou 12, Nea Erithrea, 146 71, Athens, Greece, (the “Company”), in its capacity as data controller,  operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Company collects and processes your personal data only if absolutely necessary for explicit and legitimate purposes, in accordance with Regulation (EU) 2016/679 (the "GDPR"), Law 4624/2019, and Law 3471/2006, as applicable. This policy is intended to inform users of the website about the processing of their personal data.

Marina Raphael uses Shopify to support the operation of the online store. For the core e-commerce services provided to the Company, including hosting, order fulfilment and related store operations, Shopify acts as a data processor processing personal data on behalf of the Company. Where Shopify processes certain shared network data in connection with Shopify Network Intelligence or similar Shopify features for its own purposes, Shopify may act as an independent data controller for that specific processing.  Where Shopify acts as an independent data controller, it is responsible for handling data subject requests relating to that specific processing, without prejudice to the Company’s responsibility for handling requests relating to processing carried out by the Company as data controller. For further information on Shopify’s processing activities and the exercise of rights in relation to such processing, you may also refer to Shopify’s Privacy Policy here.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal data collected and processed by the Company through the Site 

When we use the term "personal data", we are referring to information that directly or indirectly identifies you or another person. Personal data does not include information that is collected anonymously or that has been de-identified, so that it cannot directly or indirectly identify you or another person. We may collect or process the following categories of personal data, depending on how you interact with the Services, and as permitted or required by applicable laws as follows:

 

 

Personal Data	Purpose(s)	Legal Basis	Recipients
Contact details (e.g. name, address, billing address, shipping address, phone number, and email address)	Interactive and direct communication between users and the Company	Article 6 (1) (b) GDPR (Performance of contract)	Shopify DHL
Financial information/ payment details (e.g., information on credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details)	Provision of the Services, including to perform our contract with you, to process your payments, to fulfill your orders	Article 6 (1) (b) GDPR (Performance of contract)	Shopify Stripe Paypal Shop Pay
Account information (e.g. username, password, security questions, preferences and settings)	Customer service - facilitating the customer in placing and completing an order remotely. Performance of a contract	Article 6(1)(f) GDPR (Company’s legitimate interest in responding to inquiries from potential customers); Article 6 (1) (b) GDPR  (Processing is necessary to take steps at your request prior to entering into a contract or during the performance of a contract)	Shopify
Transaction information (e.g. items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions)	Performance of a contract	Article 6 (1) (b) GDPR  (Provision of the Services, including to perform our contract with you, to process your payments, to fulfill your orders to return or cancel your purchases)	Shopify DHL Meta Pinterest
Communications with us (e.g.  phone number, email, the information you include in communications with us, for example, when sending a customer support inquiry.)	Identification, communication and response to your queries	Article 6(1)(f) GDPR (Company’s legitimate interest in responding to inquiries from customers or potential customers); Article 6(1)(b) GDPR (processing is necessary to take steps at your request prior to entering into a contract if the contact is related to a purchase)	Shopify Google
Device information (e.g. information about your device, browser, or network connection, your IP address, and other unique identifier)	Website delivery, functionality, security and availability, protection against accidental or unlawful access to data	Article 6(1)(f) GDPR (Company’s legitimate interest in maintaining and securing the Website)	Shopify Google Meta Pinterest
Usage information (e.g. information regarding your interaction with the Services, including how and when you interact with or navigate the Services)	Processing is necessary to take steps at your request either during the performance of the contract or prior to entering into a contract with you	Article 6(1)(b) GDPR (Performance of the contract)	Shopify Google Meta Pinterest
Contact details (e.g. phone, email address)	Opt-in for marketing communications and promotion of Company’s services	Article 6(1)(a) GDPR (Users’ consent)	Google, Meta Pinterest
Invoicing detail products/ services	Invoicing  products/ services	Article 6(1)(c) GDPR (Compliance with legal obligation and tax legislation)	Shopify

 

Personal Data Sources

We may collect personal data from the following sources:

·                Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

·                Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

·                From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

·                From our partners or other third parties.

For how long do we keep your personal data

We retain your personal data only for as long as necessary for the purposes for which it was collected and processed, unless a longer retention period is required or permitted by applicable law. The applicable retention period may depend on several factors, including whether your customer account remains active, whether the data is required in order to provide the Services, process and fulfil orders, manage returns, exchanges or customer support requests, comply with legal, tax or accounting obligations, resolve disputes, or establish, exercise or defend legal claims or proceedings involving such data.

Customer account data may be retained for as long as your account remains active or for as long as necessary to provide the Services requested by you.

Order, payment, delivery, returns and related transaction data may be retained for as long as necessary to perform our contract with you, manage after-sales requests, and/or resolve disputes.

Invoicing and accounting data is retained for the statutory period required under applicable tax and bookkeeping legislation (i.e. 5 years).

When you opt-in for marketing communications, your contact details for marketing purposes will be retained until you withdraw your consent. We may ask you to renew your consent at appropriate intervals.

Automatically collected data, such as log files, is retained for six (6) months for security monitoring, unless a security incident requires a longer retention period for investigation purposes.

How We Disclose Personal Data

Only authorized personnel of the Company has access to your personal data, in order to process or respond to your inquiries or handle potential transactions. In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

·                With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping) only following the adoption of proper contractual safeguards.

·                With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your personal data in accordance with their own privacy notices. Depending on your location, different privacy choices and mechanisms may apply. For visitors located in the EEA or the UK, similar technologies and marketing-related tracking will be used only where the legally required consent has been obtained. For visitors located in jurisdictions where opt-out frameworks apply, you may have the right to opt out of certain processing activities, including the sale or sharing of personal data or processing for targeted advertising and marketing based on your online activity with different merchants and websites, as defined under applicable law. You can exercise your rights to opt-out of those uses here .

·                When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

·                In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

·                Professional advisors, such as legal or financial advisors, where necessary for the preparation of contracts in the context of transactions or other legal or financial issues; and

·                Competent authorities and public registries (e.g., tax authorities), where required for Company’s compliance with its legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Personal data you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal data collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including for responding to your requests to exercise your rights over use of your personal data for these purposes. To learn more about how Shopify uses your personal data and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal data here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. The personal data you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal data about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal data of individuals under 16 years of age.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

·                Right of access -to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of such data and information about the processing (Article 15 GDPR);

·                Right to rectification -to request correction of inaccurate personal data and completion of incomplete data (Article 16 GDPR);

·                Right to erasure-to request deletion of your data where, for example, it is no longer necessary for the purposes for which it was collected, or where there is no overriding legal ground for its continued processing (Article 17 GDPR);

·                Right to restriction of processing – to request limitation of processing in certain cases (Article 18 GDPR);

·                Right to data portability. – to receive the personal data, you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another controller, where the processing is based on your consent or on the performance of the contract and carried out by automated means (Article 20 GDPR).

·                Right to withdraw your consent - where processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal (Article 7(3) GDPR).

·                Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, different privacy choices and mechanisms may apply. For visitors located in jurisdictions where opt-out frameworks apply, the opt-out preference signal may be enabled, to opt out of the "sale" or "share" of your personal data or to opt out of the processing of your personal data for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, if applicable to your location, , we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device. This does not affect the consent requirements applicable to visitors located in the EEA or the UK, for whom similar technologies and marketing-related tracking will be used only where the legally required consent has been obtained. 

·                Opt-in for Marketing Communications. When you opt-in to receive marketing communications from us (by ticking the relevant checkbox) we process your contact details to send you information about our products and services for promotional purposes. We process this information based on your consent (Article 6 (1) (a) GDPR). You can withdraw your consent at any time by using the unsubscribe option displayed in our emails to you or by contacting us directly.  If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You can object to the processing of your personal data on grounds relating to your particular situation at any time to data processing based on our legitimate interests (Article 21 GDPR).

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

·                Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

·                Withdrawal of Consent: Where we rely on consent to process your personal data, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal data and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Finally, you have the right to lodge a complaint with the supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement. The competent supervisory authority in Greece is the Hellenic Data Protection Authority (www.dpa.gr).  

International Transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

If we transfer your personal data out of the European Economic Area ("EEA") and/or the United Kingdom, we will do so where an adequate level of protection is ensured. This may include: (a) relying on an adequacy decision issued by the European Commission; or (b) implementing appropriate safeguards based on approved transfer mechanisms, such as the European Commission's Standard Contractual Clauses, Binding Corporate Rules, or any other approved transfer mechanisms.

In particular, in connection with the Company’s use of Shopify and related service providers, where necessary for the provision and operation of the Services, personal data may be transferred to, stored or otherwise processed in countries outside the EAA, including Canada and the United States. Where such transfers take place, Shopify has contractually committed to implementing appropriate safeguards for the processing of personal data outside the EEA. For further information on such safeguards as regards Shopify, you may refer here.

Changes to This Privacy Policy

We may revise this Privacy Policy as necessary to comply with legal requirements or for operational reasons. In case of any change to the Privacy Policy, we will change the date of the "last update" at the top of this text and the updated Privacy Policy will be effective from the time of its publication on the Site. If such changes are considered material, we will notify you of such changes as required by law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@marinaraphael.com or contact us at Palaias Tatoiou 12, Nea Erythrea, 146 71, GR. For the purpose of applicable data protection laws, we are the data controller of your personal data.