Terms & Conditions
Welcome to the official site (the "Site") of the Greek societe anonyme under the name "Marina Raphael Societe Anonyme for The Production and Trade of Fashion Items" (the "Company").
In the access or use of the Site, you shall comply with these Terms and Conditions and shall act always in accordance with law. Please read these Terms and Conditions carefully. You may not make any change or alteration to the Site or the contents thereof and may not impair in any way the operation of the Site and shall be liable for any losses and damages incurred by the Company or any third party.
Accuracy of Information
We make every reasonable effort to ensure that any information included in the Site is as accurate as possible. However, we do not warrant that such information is error-free, accurate, complete or updated.
Disclaimer of Warranties & Liability
The Site, and any content available on the Site, are provided on an "as-is" and "as available" basis, unless otherwise specified in writing. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, as to the operation of the Site or to the information, content and material and products, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement. You expressly agree that use of the Site is at your sole risk and you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the Site. Neither we nor any of our business partners represent or warrant that the Site will be uninterrupted or error-free or virus-free, that defects, if any, will be corrected, or that the Site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the Site or any content available on the Site. In the event of any problem with the Site or any content, you agree that your sole remedy is to cease using the Site. All products listed or purchased on or through the Site are subject only to any applicable express warranties. To the fullest extent permissible by applicable law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products and services listed or purchased on or through the Site.
Limitation of Liability
To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product listed or purchased on or through the Site shall be limited to a refund of the purchase price paid for such product. Under no circumstances shall the Company or any of its business partners or its own or its business partners' respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing or operating the Site or selling any product through the Site, or any part thereof, be liable for any consequential, incidental, indirect or special damages arising from or in connection with the Site or any content or products made available or listed on it, whether by breach of contract, negligence, strict liability or otherwise. To the extent permitted by law, our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.
All Site users agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from their use of the Site. Any Site user also agrees to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from their use of software tools or any other actions they may take that impose an unreasonable burden or load on our infrastructure or result in any harm to it.
Intellectual Property - Trademarks
All content available on the Site, including but not limited to text, graphics, video files, logos, button icons, images, audio clips, data compilations and software, and the compilation is the property of the Company, its partners or licensors. All brand and product names used in the Site are trademarks, trade names or service marks owned or licensed by the Company, unless otherwise stated. Unless otherwise stated in these Terms and Conditions or as otherwise required under applicable law, neither any content of the Site nor the above trademarks and other marks mentioned on the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without the Company's prior written consent or used in any manner that is likely to create confusion among customers or in any manner that may harm or disparage the Company.
Subject to his/her compliance with these Terms and Conditions, each Site user is granted a limited, revocable, non-transferable, non sublicensable and non-exclusive license to access and make personal use and not any commercial use of the Site. This limited license does not include the right to modify or download the Site or any content thereof, make any use of the Site or its content other than personal use, or use any software tools or take any other action that may result to any unreasonable burden or load or harm to our infrastructure. You may only use the Site in accordance with law. Any illegal or unauthorized use of the Site shall automatically terminate the limited licenses set forth herein without prejudice to any other remedy provided by applicable law or these Terms and Conditions.
Creating an Account
- you are at least 18 years of age and have full legal capacity (or at least 16 years of age and have obtained parental consent);
- you are using your actual identity;
- you have provided only true, accurate, current and complete information; and
- in case of any changes in your information, you will promptly update the information that you provide to us in order to keep it true, accurate, current and complete at all times.
You may shop online from the Site by selecting the product you want to purchase, the desired quantity, size or color and clicking “add to bag”. Then click the “Continue Checkout” button and follow the instructions to checkout and complete your order. You may change the contents or quantities of items in your shopping bag at any time until you click “Submit Order”, after which your order will be processed. The Company shall be entitled to reject the order (without notice and without liability), for any reason or no reason at all. After submitting your order, a “Confirmation Order” page will be displayed and you will be provided with your order number. You will also receive an email confirmation shortly after your order has been submitted (which may be placed in your inbox or junkmail). If you do not receive an email confirmation within 24 hours after the placement of your order, please contact us via email [[email protected]] for assistance. No order for products shall be binding on the Company unless and until it has accepted your order by sending you the email confirmation mentioned above. In case of any capacity constraints, the Company further reserves the right to postpone and reschedule deliveries and also make partial delivery on confirmed orders.
You may track your order by using your tracking number included in your shipping confirmation email.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email us [[email protected]] using your order number.
The Company accepts all credit cards that are acceptable. Entering credit card information on the Site is secure. All order information is encrypted in order to protect credit card information submitted during the checkout process. For security purposes, your billing name and address must match the credit card information used for payment.
If your credit card is declined your order shall not be processed and you will see an automatic message on your screen. You are responsible for any payments due for any products ordered through your account. If we do not receive payment from your credit issuer, you agree to pay all amounts due to us, including collection costs in case of overdue payment.
Delivery and Shipping Policy
Your order will be delivered within a short period of time following its placement (depending on the Shipping Policy you have chosen) and will be shipped by DHL to the shipping address you have indicated when submitting your order. For shipping your order, the Company has in collaboration with DHL obtained special shipping offers exclusively for its customers. All orders are processed, delivered and shipped on business days only (i.e. Monday to Friday). Any orders submitted on Saturdays, Sundays or public holidays will be processed the following workday. Shipping charges are borne by the client and appear during checkout. Those vary depending on the order amount, the shipping option chosen and the desired shipping address.
Depending on the country of destination, additional charges (such as sales tax, customs duties etc.) may apply. In case an order may not be delivered in time due to force majeure events (such as strikes, adverse weather conditions etc.) we shall inform you by e-mail in order for you to declare to us if you wish for the delivery of your order to be completed as soon as practically possible, depending on the circumstances.
Return Policy - Right of Rescission
We check for any defects or for bad quality products before dispatching them to our customers. All products are in an excellent condition, carefully packed and dispatched to their recipients. However, if your order contains a damaged item or in case the safety seal (plastic strap, metal clip or other safety packaging) of the package has been tampered with you may return it free of charge (excluding shipping costs) and we will make all possible e orts to replace it. If replacement is not possible, our company will reimburse you. Should your order be missing an item, please email us at [[email protected]] and provide us with your order number so that we may trace your order and send you the missing item. With the exception of orders for products with special specifications or customized or adapted products and provided you are a consumer within the meaning of Greek consumer protection legislation ordering the products for your personal use, you may rescind your order (in part or in whole) and return the shipped item(s), within 14 days from the day of its/their receipt, without giving a justification. In such case, the item(s) returned should be in their initial packaging, including all labels, tags and other documents included in such packaging, and at the same excellent condition you received it/them by the Company. In order to exercise the right of rescission, you must notify us of your decision to rescind by means of: (a) filling in the rescission form found at https://marinaraphael.com/pages/cancellation; or (b) sending us a declaration containing your intention to rescind your order, by post at [Paleas tatoiou 12, Nea Erithrea, 14671, Athens, Greece] or by fax at +30 210 8070062 or by e-mail at [[email protected]]. Please note that the right of rescission is considered to have been exercised properly, if the notification of your decision to rescind your order is sent to us before the lapse of the aforementioned 14-day deadline. In case of rescission, the item(s) should be sent to us, at the following address Paleas tatoiou 12, Nea Erithrea, 14671, Athens, Greece, within 14 days from the date you notify us of your decision to rescind. Following this, we shall proceed to the refund of the amount paid using the means of payment you used for the purchase of the item(s) returned. The shipping costs for the return of the item(s) are not included in the amount refunded by us. Any risk of loss or damage to the returned item(s) is borne by you until its/their delivery to us. The Company reserves the right to reject the return of any products which have not been returned in accordance with these Terms and Conditions.
If you wish to cancel your order, the cancellation will be sent to you by clicking link below.
Should you at any point in time and for any reason whatsoever require to contact us, you may do so by telephone on +30 21062540086, fax +30 210 8070062 or email at [[email protected]] or by post at Paleas tatoiou 12, Nea Erithrea, 14671, Athens Greece.
Applicable Law and Other Terms
Amendment of these Terms
The safety of your personal information is of the utmost importance to us. Therefore all the necessary steps have been made to ensure that we provide the maximum level of security to our customers. We do not store credit card information on our servers. All credit card transactions are done on the site of our collaborating bank (Alpha Bank) so as to use and benefit from the safe environment they provide with their services. In more detail Alpha Bank e-pay services ensure the following: The high level of Security is assured though the following: All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.